Tips for a Strong Complaint Report
Provide as much detail as possible:
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Your contact information
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Your observations (check all that apply)
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Specific dates and times of observations
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Additional notes or relevant details
Optional supporting evidence may include:
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Photos of activity or property conditions (no people required)
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Specific details such as number of vehicles, frequency of activity, or license plate states
Important Notes
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Provide factual observations, not assumptions or conclusions
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A complaint does not determine that a violation exists; it provides information for the Town to review and investigate
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Do not include personal, private, or sensitive information about guests
The following STR indicators can be selected in the SAFERR-EH complaint report:
General
☐ Current STR listing with < 30 day min stay
☐ Guest reviews published after Jan 2026
☐ Permitted STR renting more than once every 7 days
☐ Guest count exceeds ordinance requirements
☐ Short-term guests in unpermitted STR
Primary Residence
☐ No evidence of permitted owner at residence this week
Guest Turnover & Stay Patterns
☐ Different groups staying at the property frequently
☐ Activity primarily on weekends (Fri–Sun)
☐ Property appears intermittently occupied between stays
☐ Guests stay only a few days at a time
Vehicles & Arrivals
☐ Frequent turnover of unfamiliar vehicles
☐ Out-of-state license plates observed regularly
☐ Ride-share / airport drop-offs observed
☐ Guests arriving with luggage or suitcases
Arrival / Check-In Behavior
☐ Occupants appear unfamiliar with the property or neighborhood
☐ Guests using lockbox or keypad to enter
☐ Arrivals at late or unusual hours
Property Operations
☐ Cleaning crews visiting frequently
☐ Property management or maintenance visits between stays
☐ Repeatedly elevated trash volume
Activity & Use
☐ Different groups using outdoor areas
☐ Late-night noise followed by property being vacant shortly after
☐ Frequent turnover of people using the property
Additional Info
☐ Number of vehicles, dates/times, specific incidents
☐ Photos of activity (no people required)
☐ Dates/times of observations